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Introduction

From Configuration Management it is possible to send a number of commands to enrolled devices.

 Managing commands

These commands will be created as pending in the system, and carried out when contact to the device is established.

 How to send, view pending and delete commands to devices...
  • Right click the device and expand the 'Send Command' context menu.
  • Depending on the device a set of available commands will be shown in the "Send Command" menu


The Wipe Command can be scheduled to be carried out at a specific date and time.

 Viewing pending commands

In order to see which commands have been created and are still pending, select a device in the navigation pane, and select 'Commands' in the top panel of the content view.


 Cancelling device commands

Commands that have been issued to devices, can be cancelled if they haven't yet been sent to the device.

In order to see which commands have been created and are still pending on a device, select it in the navigation pane, and click 'Commands' in the top panel of the content view.

Right click the command or commands that are no longer needed, and select 'Delete'.


 Common commands

 Available commands all CapaInstaller managed devices
  • Get Inventory

    Collects inventory data from the device, which is then available in the detail view for that device in the CapaInstaller Console


  • Clear passcode

    Enables the device to be unlocked without the need for a passcode. If a policy exists that requires a passcode, a grace period will be given to enter a new passcode


  • Lock

    Requires a lock screen to be setup on the device, with either pin, password or pattern.

    Will cause the device to be remotely locked like pressing the lock button on the device.

    If authentication is setup it will be required to unlock the device. 


  • Wipe

    The Wipe command erases all device data and restores it to factory defaults.

    This command can be scheduled to a specific time


  • Rename

    Renames the selected device

Device Owner commands

 Click here to expand...
  • Lost Mode

    StepConfiguration
    1

    First, right-click your device, expand “Send Command”, and click “Device is lost”

    2

    Type a massage, and phone-number, and click “OK”.

    3

    On the device, it will look like this, and you have to type the last 6 digits of the phones UUID, if you want to enter the phone:

    4

    When you have found your device, right-click your device, click “Send Command” and click “Device Found Again”

Samsung Knox commands

 Click here to expand...
  • Lost Mode

    Step

    Configuration
    1

    First, right-click your device, expand “Send Command”, and click “Device is lost”

    2

    Type a massage, phone-number and footnote and click “OK”.

    3

    On the device, it will look like this, and you have to type the last 6 digits of the phones UUID, if you want to enter the phone:

    4

    When you have found your device, right-click your device, click “Send Command” and click “Device found again":

iOS commands

 Specific commands for devices running iOS
  • Lost Mode

    StepConfiguration
    1

    First, right-click your device, expand “Send Command”, and click “Device is lost”

    2

    Type a massage, and phone-number, and click “OK”.

    3

    On the device, it will look like this:

    4

    When you have found your device, right-click your device, click “Send Command” and click “Device found again”

    5

    On the device, it will look like this: